FAQ

Creating your BitStarz Casino account is quick and straightforward. Simply visit the BitStarz website and click the "Sign Up" button. You'll need to provide basic information including your email address, create a secure password, and enter personal details like your name and date of birth. The entire process takes less than five minutes.After completing registration, you'll receive a verification email. Click the link in that email to activate your account. Once verified, you can immediately start exploring the game library and claim your welcome bonus. For enhanced security and to enable withdrawals, you'll eventually need to complete the KYC (Know Your Customer) verification process by uploading identification documents, but this can be done after you start playing.Remember to use accurate information during registration, as this will be verified against your identification documents later. If you have a bonus code like STARZVIP or JBVIP, make sure to enter it during the registration process to claim your no-deposit free spins.

BitStarz Casino offers an attractive welcome package that spans your first four deposits, giving you plenty of extra funds to explore their extensive game library. The package includes up to $500 or 5 BTC in bonus money plus 180 free spins, making it one of the more generous offers available to US players.Your first deposit gets a 100% match up to $100 plus 180 free spins. You'll receive 20 free spins immediately, then 20 more spins daily for the next eight days. The second deposit earns a 50% match up to $100, while the third deposit provides a 50% match up to $200. Your fourth deposit rounds out the package with another 100% match up to $100.All deposit bonuses require a minimum deposit of $20 and come with 40x wagering requirements. The free spins are typically valid on popular slots like Boomanji or Fruit Zen, and any winnings from free spins have a maximum cashout of $100. New players can also claim 20 no-deposit free spins just for registering, giving you a risk-free way to test the platform.

Yes, BitStarz Casino offers several no-deposit bonus codes that give you free spins without requiring any initial deposit. The most popular codes include BTCWIN50 for 50 free spins, STARZVIP for 25 free spins, and JBVIP for 30 free spins. These codes must be entered during the registration process to be activated.No-deposit bonuses are perfect for testing the platform and specific games without risking your own money. The free spins typically work on selected slot games, and you can find the eligible games list in your personal account after registration. All winnings from no-deposit bonuses are subject to 40x wagering requirements.Keep in mind that while you can win real money from these free spins, you'll need to make a minimum deposit of $20 before you can withdraw any winnings. The maximum cashout from no-deposit bonuses is capped at $100, but this still provides excellent value for trying out the casino risk-free. Make sure to use your free spins within 24 hours of activation, as they expire quickly.

BitStarz Casino supports an extensive range of payment methods, making it convenient for players to deposit and withdraw funds. Traditional options include Visa, MasterCard, and bank transfers for those who prefer conventional banking methods. E-wallet users can choose from popular services like Skrill, Neteller, ecoPayz, and MuchBetter for faster transactions.The platform really shines with its cryptocurrency support, accepting Bitcoin, Ethereum, Bitcoin Cash, Litecoin, Dogecoin, Ripple, Cardano, and Tether. Crypto transactions are typically processed much faster than traditional methods, with deposits appearing almost instantly and withdrawals completed within hours rather than days.Additional payment options include prepaid solutions like Paysafecard and Neosurf, regional methods like Interac for Canadian players, and newer services like AstroPay and Jeton. The minimum deposit is generally $20 across most payment methods, though this may vary slightly depending on your chosen option. Processing times range from instant for cryptocurrencies and e-wallets to 1-3 business days for bank transfers and credit cards.

Wagering requirements at BitStarz Casino are straightforward but important to understand before claiming any bonus. Most bonuses come with a 40x wagering requirement, meaning you need to wager 40 times the bonus amount before you can withdraw any winnings. For example, if you receive a $100 bonus, you'd need to place $4,000 in total bets to meet the requirement.Different games contribute differently toward meeting these requirements. Slot games contribute 100% of each bet, making them the most efficient way to clear wagering requirements. Table games like blackjack, roulette, baccarat, and video poker only contribute 5% of each bet, so a $100 bet on blackjack would only count as $5 toward your wagering requirement.You have seven days to complete the wagering requirements for most bonuses, and there's a maximum bet limit of $5 per spin or hand while an active bonus is in play. It's important to track your progress, which you can do in your account dashboard. If you don't meet the requirements within the time limit, any remaining bonus funds and associated winnings will be forfeited.

Absolutely! BitStarz Casino offers an excellent mobile gaming experience that works seamlessly across all smartphones and tablets. Rather than requiring a separate app download, the casino uses responsive web design that automatically adapts to your device's screen size and operating system, whether you're using iOS or Android.The mobile platform provides access to the full game library, including slots, table games, and live dealer options. Game performance is optimized for mobile play, with fast loading times and smooth gameplay even on older devices. You can easily make deposits, request withdrawals, claim bonuses, and contact customer support directly from your mobile browser.Navigation is intuitive with touch-friendly menus and buttons sized appropriately for mobile use. The search function works perfectly for finding specific games, and you can filter by game type, provider, or popularity. All account management features are available on mobile, so you never need to switch to a desktop computer to handle your casino activities. The mobile experience truly delivers the full BitStarz Casino experience in the palm of your hand.

BitStarz Casino partners with over 70 leading game providers, ensuring an incredibly diverse and high-quality gaming experience. Major providers include industry giants like NetEnt, Microgaming, Pragmatic Play, Evolution Gaming, and Playtech, which guarantee top-tier graphics, smooth gameplay, and fair outcomes through certified random number generators.Popular slot providers include Big Time Gaming (known for Megaways slots), Thunderkick, Yggdrasil, and Push Gaming, offering everything from classic fruit machines to innovative video slots with unique bonus features. Table game enthusiasts can enjoy offerings from Evolution Gaming and Playtech, including live dealer games with real-time streaming and professional dealers.The platform also features newer, innovative providers like Hacksaw Gaming, NoLimit City, and Relax Gaming, which bring fresh mechanics and exciting gameplay features. Cryptocurrency-focused providers like BGaming and Endorphina offer games specifically designed for crypto players. With over 4,000 games total, you'll find everything from penny slots to high-limit tables, ensuring there's something perfect for every playing style and budget.

Yes, BitStarz Casino operates under proper licensing and regulation, ensuring a safe and fair gaming environment for all players. The casino holds licenses from reputable gaming authorities that enforce strict standards for player protection, fair gaming, and responsible gambling practices.These licenses require BitStarz to undergo regular audits of their random number generators, ensuring all games provide truly random and fair outcomes. The casino must also maintain segregated player funds, meaning your deposits are kept separate from operational funds and remain protected even in unlikely worst-case scenarios.The licensing also mandates specific responsible gambling measures, including deposit limits, loss limits, session time limits, and self-exclusion options. BitStarz takes these requirements seriously and provides comprehensive tools to help players maintain control over their gambling activities. Additionally, the casino uses advanced SSL encryption technology to protect all personal and financial data, meeting the same security standards used by major banks and financial institutions.

The KYC (Know Your Customer) verification process at BitStarz Casino is designed to protect both you and the platform from fraud while complying with regulatory requirements. While you can start playing immediately after registration, you'll need to complete verification before making your first withdrawal.The process involves uploading clear photos of identification documents through your account dashboard. You'll typically need a government-issued photo ID (driver's license, passport, or state ID), proof of address (utility bill, bank statement, or official mail from the last three months), and potentially a photo of the payment method you used for deposits.Document review usually takes 24-48 hours during business days, and the BitStarz support team will contact you if any additional information is needed. Once approved, your account receives full withdrawal privileges. The verification is a one-time process, so you won't need to repeat it for future withdrawals. Starting the verification process early, even before you're ready to withdraw, can help ensure smooth and fast access to your winnings when the time comes.

If you encounter technical issues while playing at BitStarz Casino, there are several quick solutions you can try before contacting support. First, try refreshing your browser or clearing your cache and cookies, as this resolves most temporary loading issues. If you're on mobile, try switching between WiFi and cellular data to rule out connection problems.For game-specific issues like frozen spins or disconnections, check your account balance first – the transaction may have completed successfully despite the display issue. Most modern games have built-in recovery features that will restore your session when you reload the game. If a game appears to have taken your bet without completing the round, don't panic – the system automatically resolves these situations and credits any winnings to your account.If simple troubleshooting doesn't resolve the issue, BitStarz offers excellent customer support through live chat and email at support@bitstarz.com. The live chat team is available 24/7 and can quickly investigate account-specific issues, game malfunctions, or payment problems. When contacting support, provide details about what you were doing when the issue occurred, your device type, and any error messages you received for fastest resolution.

BitStarz Casino provides comprehensive responsible gambling tools to help you maintain control over your gaming activities. You can set daily, weekly, or monthly deposit limits through your account settings, preventing you from spending more than you're comfortable with. Loss limits work similarly, automatically stopping play when you've reached your predetermined loss threshold for the specified period.Session time limits help you avoid playing for longer than intended by automatically logging you out after your chosen time period. The casino also offers cooling-off periods ranging from 24 hours to 30 days, during which your account is temporarily suspended but remains accessible for withdrawals. For more serious concerns, self-exclusion options are available for periods from six months to permanently.The platform provides links to professional gambling addiction resources and encourages players to seek help if gambling stops being fun. Remember that gambling should always be entertainment, not a way to make money or solve financial problems. Set a budget before you start playing, stick to it, and never chase losses. If you find yourself gambling more than intended or feeling anxious about your play, don't hesitate to use the responsible gambling tools or seek professional help.

BitStarz Casino takes data security extremely seriously, implementing multiple layers of protection to safeguard your personal and financial information. The platform uses 256-bit SSL encryption – the same technology used by major banks – to protect all data transmitted between your device and their servers. This means your login credentials, payment details, and personal information are scrambled and unreadable to anyone who might intercept them.The casino maintains strict data protection policies and only shares your information when required by law or with trusted payment processors to complete transactions. Your financial details are never stored on BitStarz servers – instead, they use tokenization systems that replace sensitive data with secure tokens, adding an extra layer of protection against potential breaches.Regular security audits ensure that all systems remain up-to-date with the latest protection measures. The platform also uses advanced fraud detection systems that monitor for suspicious activity and can automatically flag unusual account behavior for investigation. Two-factor authentication options are available for additional account security, and the casino strongly recommends using unique, strong passwords and keeping your login credentials confidential.