Terms and Conditions

These conditions govern access to and use of the BitStarz Casino website, player accounts, games, promotions, and related services. By registering, logging in, depositing, or otherwise using the platform, you agree to these site terms. This page explains the main rules, rights, and responsibilities that apply when you use the casino so you know what to expect and how we manage the service.

Who may use the platform

BitStarz Casino is intended for adults only. You must be of legal gambling age where you live to register and play. It is your responsibility to confirm that online gambling is lawful in your jurisdiction before creating an account or depositing funds. The operator may restrict access to the platform in certain countries or regions and may block or limit features where required by law.

Account registration

To open an account you must provide accurate, current information and register the account in your own name. Only the number of accounts permitted by the operator may be created and used by a single person. If information changes, you should update your account details promptly. Accounts that appear to be duplicate, false, or created to avoid limits or bonus rules may be closed or restricted.

Identity checks and verification

To protect players and meet regulatory requirements, BitStarz may require documents or information to verify your identity, age, address, or payment method ownership. Typical requests include government-issued ID, proof of address, and copies of payment method statements. Verification may be required before deposits are processed, before withdrawals are paid, or when conducting security reviews. Unverified accounts may face limits or temporary holds until verification is complete.

Use of the player account

You are responsible for keeping your login details confidential and for all activity that occurs through your account. Accounts are personal and must not be shared, transferred, sold, or used by anyone else. If you suspect unauthorized access, contact support immediately. The operator may require you to change passwords or take additional security steps where appropriate.

Deposits, withdrawals, and balances

Payment methods, processing times, limits, and availability vary by location and method. BitStarz accepts a mix of fiat and cryptocurrency options, including credit and debit cards, e-wallets, bank transfers, vouchers, and cryptocurrencies such as Bitcoin, Ethereum, Tether, Dogecoin, Litecoin, Bitcoin Cash, Cardano, and Binance Coin. Minimum deposits, conversion rates, and fees depend on the chosen method.

Withdrawal requests may be reviewed and processed after identity checks are completed. The operator may apply reasonable checks, hold requests for review, or require additional documentation before releasing funds. Withdrawal processing times depend on the payment method and any regulatory or security checks. Balances shown on the website reflect available funds at the time, but may be adjusted to correct errors or pending reviews.

Bonuses and promotions

Promotional offers, bonuses, free spins, and other incentives are governed by their own bonus terms in addition to these platform rules. Common conditions you should expect include:

• Eligibility requirements, such as minimum deposit amounts (often $20 or equivalent), one account per player, and restrictions by country.
• Wagering requirements, which in many cases are 40x on bonus amounts and free spin winnings.
• Time limits for using bonuses and meeting wagering requirements, commonly seven days from crediting.
• Contribution rates by game type, for example slots typically contribute 100%, most table games 5–10%, and live casino or progressive jackpot games often contribute 0%.
• Maximum bet limits while a bonus is active (for example, $5 or equivalent), and rules that may void bonuses if these limits are exceeded.
• Maximum cashout rules for some no-deposit offers (for example, capped at $100 or equivalent) and requirements to make a qualifying deposit before withdrawing no-deposit winnings in some cases.

Always review the specific promotion terms before participating. Bonus abuse, including creating multiple accounts to claim the same offer, collusion, or using automated play to meet wagering, may result in forfeiture of bonus funds and winnings, and account restrictions.

(For details on specific promotional rules, please see our bonus terms.)

Game availability and service access

BitStarz aims to offer a wide selection of slots, table games, video poker, craps, and live dealer titles, but availability may vary by location, device, or software provider. Games, features, promotions, or payment options may be added, removed, suspended, or limited at any time without prior notice, for example during maintenance, software updates, or regulatory changes. You should not rely on continuous availability of any particular game or feature.

Fair play and prohibited behavior

Play must be honest and comply with these platform rules. Prohibited activity includes, but is not limited to:

• Using the site for unlawful purposes, or providing false or misleading information.
• Collusion, fraud, chargeback abuse, or other attempts to circumvent rules.
• Exploiting software bugs, manipulating game outcomes, or using unauthorized software, bots, or automated systems.
• Sharing accounts or allowing others to play on your behalf.
• Attempting to place bets in excess of limits or to abuse promotions.

If suspicious behavior is detected, the operator may investigate and take action to protect the integrity of play.

Restricted conduct and operator rights

When the operator reasonably believes rules have been breached, or verification is incomplete, the platform may refuse service, limit access, suspend bonuses, freeze transactions, withhold winnings pending investigation, or close accounts. These actions are taken to protect players, comply with legal obligations, and maintain a fair environment. Actions will be proportionate and consistent with the circumstances and applicable policies.

Errors, mistakes, and technical issues

Occasional system errors, display mistakes, incorrect balances, bonus crediting errors, game malfunctions, or interrupted sessions can occur. The operator reserves the right to correct obvious mistakes and address technical issues in a reasonable manner, which may include canceling or adjusting affected bets or bonuses. Where possible, affected players will be informed and given a fair remedy.

Responsible gaming and player protection

Gambling should be treated as entertainment, not a way to make money. BitStarz provides responsible gaming tools and limits to help players manage activity, such as deposit limits, wagering limits, time-outs, self-exclusion, and reality checks. If you feel your gambling is causing harm, you should use these tools and seek professional support. For additional information, visit our responsible gaming page.

Intellectual property

The website design, branding, text, images, software, and other original materials are owned by the operator or its licensors. You may not copy, reproduce, republish, distribute, or commercially exploit site content without prior written permission.

Third-party providers and linked services

Some games, payment services, and technical functions are provided by third parties. The operator does not control external providers and their availability may affect the services offered here. Where the platform links to third-party sites or integrates external services, those services are subject to the third parties’ own terms and privacy practices.

Limitation of liability

To the maximum extent permitted by applicable law, the operator is not liable for indirect, incidental, special, or consequential losses arising from use of the site. This includes losses caused by technical interruptions, user error, unsupported devices, third-party failures, delayed or failed payments, or force majeure events. Liability for direct losses will be limited to the extent allowed by law and consistent with these conditions.

No guarantees

The website, games, and services are provided on an “as is” and “as available” basis. Uninterrupted access, constant availability, and error-free operation cannot be guaranteed. The operator will work to minimize downtime and resolve issues promptly, but cannot promise continuous service.

Changes to the terms

The operator may update these conditions from time to time. The most recent version published on the website will apply from the date it is posted, unless otherwise stated. Players should review these terms periodically; continued use of the platform after changes are posted means acceptance of the updated terms.

Related policies

In addition to these conditions, players should read the Privacy Policy, the anti-money laundering and know-your-customer rules, the cookie policy, and the separate bonus terms. These documents explain how data is handled, verification processes, and the detailed rules that apply to promotions.

Contact information

If you have questions about these conditions or need help with your account, contact support by email at support@bitstarz.com. Live chat support is also available through the site for account and technical assistance. You can visit our homepage for general information.

These terms are intended to set fair, clear expectations for using BitStarz Casino. By registering and continuing to use the platform, you confirm that you understand and accept these conditions and the related policies that govern play, payments, and promotions.